Shipping policy

Shipping

LOCO Scooters is proud to offer shipping to England, Scotland, Northern Ireland, and Wales. Below are the details of our shipping services:

Delivery Times

Standard delivery is typically 3-7 business days.
For remote locations, including offshore islands, delivery times may be longer.
If your order includes custom modifications (e.g., puncture-proof tyres), the delivery timeline may also be extended.

Order Processing

Orders placed after 5 PM on weekdays or at any time over the weekend are processed the following business day (e.g., 10 AM Monday for weekend orders). The delivery timeline of 3–7 business days begins from this point.

Delivery Requirements

To ensure smooth delivery, we require:

A valid address and postcode.
Your email and phone number to share with our shipping partners (DPD or UPS).

For oversized items, such as electric scooters that cannot be shipped using standard couriers, we use third-party hauliers. Delivery times for these items may be slightly longer, and they may not offer the same tracking features as smaller parcels shipped with DPD or UPS. In some cases, local DPD depots may require you to collect particularly heavy items directly if their driver is unable to deliver them.

Shipping to Mainland UK (excluding Northern Ireland)

We ship to England, Scotland and Wales (referred to as Mainland UK) from our Dublin fulfilment centre. Shipping to mainland UK is typically 3-7 business days. We cannot guarantee shipping times to parts of the UK that are remote, or any Islands. This may change due to stock availability, and if your order requires modification. We do our best to ensure that products with longer delivery timelines specify the shipping date on the product page when they do not align with our general shipping timelines.

If you place your order after 5pm on a weekday, or at any time over the weekend or on an Irish public holiday, it is considered received by us at 10 am on the next business day, and the delivery timeline applies from then. Business days are Monday to Friday, excluding Irish public holidays. For example, if you place your order at 7pm on a Thursday, it is considered received by us at 10am on Friday, and by Monday, it will have been 1 business day since you placed the order. Delays can occur during the customs process on entry to the UK, which we can't control, and may result in longer-than-expected delivery times.

The pricing noted at checkout includes customs duty, taxes and VAT. You do not have to worry about any further charges after checkout and payment - we will pay all associated customs charges and import VAT.

For shipping to Mainland UK, we need a valid address, postcode, email and phone number to pass on to our shipping partner (DPD or UPS). For oversized items that cannot be shipped via standard couriers, or that may need to be shipped on pallets, we use third-party hauliers. These items cannot be tracked in the same way as parcels shipped with UPS & DPD, and delivery times may be slightly longer. All DPD branches operate as separate entities, and in some cases, local depots may require you to collect your item from their depot if it is particularly heavy and their driver is unwilling to deliver it.

For delivery-related queries, please contact info@locoscooters.co.uk, and we will respond as soon as possible.

Shipping to Northern Ireland

We ship to Northern Ireland from our Dublin fulfilment centre. For orders with a gross weight under 25kg, shipping to NI typically takes 1-3 business days via DPD. For orders with a gross weight over 25kg (oversize shipments), shipping to NI typically takes 7-10 business days via a pallet shipping network. For oversize shipments, a £49 pallet delivery fee will be added at checkout. This may change due to stock availability, and if your order requires modification. We do our best to ensure that products with longer delivery timelines specify the shipping date on the product page when they do not align with our general shipping timelines.

The price shown at checkout is the final price, and no customs duties or VAT apply to orders shipped from Dublin to NI.

For shipping to NI, we need a valid address, postcode, email and phone number to pass on to our shipping partner (DPD or UPS). For oversized items that cannot be shipped via standard couriers or require pallet shipment, we use third-party hauliers. These items cannot be tracked in the same way as parcels shipped with UPS & DPD, and delivery times may be slightly longer. All DPD branches operate as separate entities, and in some cases, local depots may require you to collect your item from their depot if it is particularly heavy and their driver is unwilling to deliver it.

For delivery-related queries, please contact info@locoscooters.co.uk, and we will respond as soon as possible.

Click and Collect (Northern Ireland only)

Click and collect is available to customers in Northern Ireland only. Collection is from our Dublin fulfilment centre. Our policy is to request that you present the card used for the purchase when collecting your order to ensure the correct person collects it. This policy is applied in the strictest of terms.

When we suspect that an order may be fraudulent or have any other reason to query the validity of the order or the person placing the order, we reserve the right to withhold the release of the goods until you have satisfied us that the order is genuine. In such circumstances, we will invoke our right to apply our anti-fraud policy.

Packaging

Please be aware that, for all electric scooters and e-bikes shipped, the packaging clearly indicates that they are electric scooters or e-bikes. You may wish to nominate a different address for delivery other than your own if you are ordering an electric scooter as a gift.

Pre-order items, including electric bikes

The above delivery timelines do not apply to electric bikes or any other items purchased as a pre-order. When an item is set to pre-order on our website, the estimated delivery timeline is typically displayed on the product page. Where no estimated delivery time is listed, please contact us to obtain an estimated delivery timeline before making your purchase. Pre-order items are non-cancellable once the order has been placed. The information is clearly presented on our website to inform the customer that the item is out of stock and will be subject to a delivery time different from that set out in this policy or at checkout.

Need Help?

For any delivery queries, please contact us at info@locoscooters.co.uk. We'll be happy to assist you.