Livall C20 Neo

WARRANTY

LIMITED PRODUCT WARRANTY

LOCO Scooters UK Limited warrants the original purchaser that your electric scooter or e-bike shall be free from defects in materials and workmanship under normal use during the warranty period. In line with UK consumer law, this warranty does not affect your statutory rights. The warranty lasts for the period of time specified on the product specification table. LOCO Scooters UK Limited does not warrant that the operation of the product will be uninterrupted or error-free.

REMEDIES

If an original manufacturing defect is found and a valid claim is received within the warranty period, LOCO Scooters UK Limited will:

1. Repair the product at no charge using new or refurbished replacement parts.
2. Replace the product with a new or refurbished product.
3. Refund the purchase price of the product, excluding potential shipping costs.

The choice of remedy will be at LOCO Scooters UK Limited's discretion, and repairs will be prioritised where feasible. Replacement products or parts will carry the remainder of the original warranty period or a 30-day warranty, whichever is longer. Non-original parts used for repairs will always meet the same specifications as original parts. Any associated shipping and handling charges may apply unless prohibited by applicable law.

UK WARRANTY SERVICE

At LOCO Scooters UK Limited, we are committed to supporting our UK customers in accordance with the Consumer Rights Act 2015. If a manufacturing defect is identified during the warranty period, the following provisions apply:

• Repair or Replacement: Should your product develop a fault, LOCO Scooters UK Limited will provide a repair or replacement at no additional cost to you. This includes covering the cost of shipping replacement parts or handling repairs at our service centre.
• Parts and Repairs: In cases where minor repairs can be safely carried out by the customer or a local repair centre, LOCO Scooters UK Limited will ship the required parts and provide detailed instructions to assist you. This option is designed to save time and minimise inconvenience.
• Cross-Border Repairs: If a repair must be undertaken at our service centre, LOCO Scooters UK Limited will arrange and manage the transportation of the product to and from our facility. You will not be liable for customs duties or additional fees related to shipping.

Important Information:

• Before purchasing, please ensure you are confident performing minor adjustments (e.g., brake tightening or tyre inflation) or have access to a local repair centre for routine maintenance.
• Warranty coverage does not include consumables, wear-and-tear items, or damage caused by misuse, accidents, or water ingress (unless a water damage warranty was purchased).
• Full details of warranty terms and exclusions are available in our warranty policy.

RETURN GUIDELINES

To initiate a return, contact LOCO Scooters UK Limited warranty support at customercare@locoscooters.co.uk to obtain a return order number. Items must meet the following conditions for return eligibility:

• Products must be purchased directly from LOCO Scooters UK Limited.
• Products must retain their original, undamaged serial numbers.
• Physical damage, tampering, or customisation voids return eligibility.

FREE COLLECTION AND RETURN PERIOD

For 14 days after delivery, LOCO Scooters UK Limited offers free collection and return for repairs. This is a goodwill gesture and not a warranty entitlement. After 14 days, collection and return services are available for £25. Customers must retain original packaging to use this service.

LIMITATIONS AND EXCLUSIONS

Batteries are warranted for one year or 10,000 km, whichever comes first. The warranty does not cover consumable or wear-and-tear items, including:

• Tyres, inner tubes, brake pads, grips, paint, and rubber components.
• Physical damage or accidental misuse.
• Water ingress or crash damage.

Warranty coverage will be void if the product shows signs of misuse, unauthorised alterations, or improper maintenance.

WATER DAMAGE

Most electric scooters and e-bikes are not waterproof. LOCO Scooters UK Limited offers an optional water damage warranty at the time of purchase (£59/year or £85/2 years). Without this warranty, water ingress voids the product warranty. The water damage warranty covers repairs only; replacement is not included.

FIRMWARE AND MAINTENANCE

• Non-standard firmware voids the warranty and poses safety risks.
• Routine maintenance, such as tightening bolts and adjusting brakes, is the customer's responsibility.

REPAIRS AND SERVICING

Repairs under warranty must be conducted by LOCO Scooters UK Limited or authorised partners. Unauthorised repairs void the warranty. Repairs for water-damaged products are excluded from any warranty guarantee.

SERVICE & REPAIR WARRANTY

Following any repair, LOCO Scooters UK Limited provides:

1. 30-Day Full Warranty: Covers parts and labour.
2. Up to 11 Months: Covers parts only; labour charges apply.

This warranty excludes consumables and damage caused by misuse or water ingress. Water damage repairs are performed on a "best-effort" basis and do not carry any guarantee.