Livall L23 Black Visor Helmet
Customs duty and VAT included in price.
Import tax and customs charges to be paid by customer on import to Norway.
Delivery 2-4 Business Days
Stay safe on your electric scooter with the LIVALL L23 helmet. Featuring bright LED lights, brake alerts, and fall detection with SOS alerts, it ensures you’re visible and protected. With a removable visor, IPX5 water resistance, and smart sensors, it’s built for versatile urban riding.
LED Lighting and Brake Warning Lights
The well-positioned bright LED warning lights warn traffic to give you enough space. When the built-in accelerometer sensor detects a significant deceleration, the lights, will be activated acting as brake lights warning traffic and pedestrians you are slowing down. When the built-in gravity acceleration sensor detects a significant deceleration, the rear lights will be highlighted for 8 seconds to draw the attention of nearby vehicles and pedestrians.
Removable Visor
The L23 helmet has a visor that can be removed or installed according to user's need.
IPX5 Water Resistant
With the L23 having an IPX5 water resistant rating, it can handle wet weather with ease. Helping you be more visible in these difficult conditions.
The L23 helmet has also been designed with versatility in mind, perfect for cyclists and electric scooter riders.
Fall Detection with SOS Alert
As the first brand to actualise patented Fall Detection & SOS Alert function in outdoor sports, LIVALL L23 has special sensors that can detect your fall when an accident happens. An SMS alert will be sent to your preset emergency contacts with GPS location after 90 seconds.
LIVALL has features that may be able to assist in certain emergency situations. Be aware that LIVALL cannot guarantee to detect all falls.
WARRANTY
LIMITED PRODUCT WARRANTY
LOCO Scooters warrants the original purchaser that your Electric Scooter or e-bike shall be free from defects in materials and workmanship under normal use during the warranty period. In line with UK consumer law, this warranty does not affect your statutory rights. The warranty lasts for the period of time specified on the product specification table. LOCO Scooters does not warrant that the operation of the Product will be uninterrupted or error-free.
REMEDIES
If an original manufacturing defect is found and a valid claim is received within the Warranty Period, LOCO Scooters will:
- Repair the Product at no charge using new or refurbished replacement parts.
- Replace the Product with a new or refurbished product.
- Refund the purchase price of the Product, excluding potential shipping costs.
The choice of remedy will be at LOCO Scooters’ discretion, and repairs will be prioritized where feasible. Replacement products or parts will carry the remainder of the original warranty period or a 30-day warranty, whichever is longer. Non-original parts used for repairs will always meet the same specifications as original parts. Any associated shipping and handling charges may apply unless prohibited by applicable law.
UK WARRANTY SERVICE
At LOCO Scooters, we are committed to supporting our UK customers in accordance with the Consumer Rights Act 2015. If a manufacturing defect is identified during the warranty period, the following provisions apply:
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Repair or Replacement: Should your product develop a fault, LOCO Scooters will provide a repair or replacement at no additional cost to you. This includes covering the cost of shipping replacement parts or handling repairs at our service center.
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Parts and Repairs: In cases where minor repairs can be safely carried out by the customer or a local repair center, LOCO Scooters will ship the required parts and provide detailed instructions to assist you. This option is designed to save time and minimize inconvenience.
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Cross-Border Repairs: If a repair must be undertaken at our service center, LOCO Scooters will arrange and manage the transportation of the product to and from our facility. We will ensure that customers are not liable for customs duties or additional fees related to cross-border shipments.
Important Information:
- Before purchasing, please ensure you are confident performing minor adjustments (e.g., brake tightening or tyre inflation) or have access to a local repair center for routine maintenance.
- Warranty coverage does not include consumables, wear-and-tear items, or damage caused by misuse, accidents, or water ingress (unless a water damage warranty was purchased).
- Full details of warranty terms and exclusions are available in our warranty policy.
RETURN GUIDELINES
To initiate a return, contact LOCO Scooters warranty support at customercare@locoscooters.co.uk to obtain a return order number. Items must meet the following conditions for return eligibility:
- Products must be purchased directly from LOCO Scooters.
- Products must retain their original, undamaged serial numbers.
- Physical damage, tampering, or customization voids return eligibility.
FREE COLLECTION AND RETURN PERIOD
For 14 days after delivery, LOCO Scooters offers free collection and return for repairs. This is a goodwill gesture and not a warranty entitlement. After 14 days, collection and return services are available for €30. Customers must retain original packaging to use this service.
Note: This free service is not available for UK customers due to cross-border customs challenges.
LIMITATIONS AND EXCLUSIONS
Batteries are warranted for one year or 10,000 km, whichever comes first. The warranty does not cover consumable or wear-and-tear items, including:
- Tyres, inner tubes, brake pads, grips, paint, and rubber components.
- Physical damage or accidental misuse.
- Water ingress or crash damage.
Warranty coverage will be void if the product shows signs of misuse, unauthorized alterations, or improper maintenance.
WATER DAMAGE
Most electric scooters and e-bikes are not waterproof. LOCO Scooters offers an optional water damage warranty at the time of purchase (£59/year or £85/2 years). Without this warranty, water ingress voids the product warranty. The water damage warranty covers repairs only; replacement is not included.
FIRMWARE AND MAINTENANCE
- Non-standard firmware voids the warranty and poses safety risks.
- Routine maintenance, such as tightening bolts and adjusting brakes, is the customer’s responsibility.
REPAIRS AND SERVICING
Repairs under warranty must be conducted by LOCO Scooters or authorized partners. Unauthorized repairs void the warranty. Repairs for water-damaged products are excluded from any warranty guarantee.
SERVICE & REPAIR WARRANTY
Following any repair, LOCO Scooters provides:
- 30-Day Full Warranty: Covers parts and labour.
- Up to 11 Months: Covers parts only; labour charges apply.
This warranty excludes consumables and damage caused by misuse or water ingress. Water damage repairs are performed on a "best-effort" basis and do not carry any guarantee.
Shipping
LOCO Scooters is proud to offer shipping to England, Scotland, Northern Ireland, and Wales. Below are the details of our shipping services:
Delivery Times
- Standard delivery is typically 2–5 business days.
- For remote locations, including offshore islands, delivery times may be longer.
- If your order includes custom modifications (e.g., puncture-proof tyres), the delivery timeline may also be extended.
Order Processing:
- Orders placed after 5 PM on weekdays or at any time over the weekend are processed the following business day (e.g., 9 AM Monday for weekend orders). The delivery timeline of 2–5 business days begins from this point.
Pricing
The shipping cost you see at checkout includes customs duty, taxes, and VAT. No additional charges will apply after checkout, giving you complete peace of mind.
Delivery Requirements
To ensure smooth delivery, we require:
- A valid address and postcode.
- Your email and phone number to share with our shipping partners (DPD or UPS).
For oversized items, such as electric scooters that cannot be shipped using standard couriers, we use third-party hauliers. Delivery times for these items may be slightly longer, and they may not offer the same tracking features as smaller parcels shipped with DPD or UPS. In some cases, local DPD depots may require you to collect particularly heavy items directly if their driver is unable to deliver them.
Packaging
All electric scooters and e-bikes are shipped in packaging that clearly indicates the contents. If you are purchasing an electric scooter or e-bike as a gift, you may wish to provide an alternative delivery address.
Pre-Order Items
Please note that delivery timelines for pre-order items, including electric bikes, differ from standard shipping timelines:
- Estimated delivery times are typically provided on the product page for pre-order items.
- If no estimated delivery time is listed, please contact us for details before placing your order.
Important:
- Pre-order items are non-cancellable once the order has been placed.
- This policy is clearly outlined on our website to inform customers that these items are subject to different timelines and stock availability.
Need Help?
For any delivery queries, please contact us at info@locoscooters.co.uk We’ll be happy to assist you.