WARRANTY
LIMITED PRODUCT WARRANTY
LOCO Scooters warrants the original purchaser that your Electric Scooter or e-bike shall be free from defects in materials and workmanship under normal use during the warranty period. In line with UK consumer law, this warranty does not affect your statutory rights. The warranty lasts for the period of time specified on the product specification table. LOCO Scooters does not warrant that the operation of the Product will be uninterrupted or error-free.
REMEDIES
If an original manufacturing defect is found and a valid claim is received within the Warranty Period, LOCO Scooters will:
- Repair the Product at no charge using new or refurbished replacement parts.
- Replace the Product with a new or refurbished product.
- Refund the purchase price of the Product, excluding potential shipping costs.
The choice of remedy will be at LOCO Scooters’ discretion, and repairs will be prioritized where feasible. Replacement products or parts will carry the remainder of the original warranty period or a 30-day warranty, whichever is longer. Non-original parts used for repairs will always meet the same specifications as original parts. Any associated shipping and handling charges may apply unless prohibited by applicable law.
UK WARRANTY SERVICE
At LOCO Scooters, we are committed to supporting our UK customers in accordance with the Consumer Rights Act 2015. If a manufacturing defect is identified during the warranty period, the following provisions apply:
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Repair or Replacement: Should your product develop a fault, LOCO Scooters will provide a repair or replacement at no additional cost to you. This includes covering the cost of shipping replacement parts or handling repairs at our service center.
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Parts and Repairs: In cases where minor repairs can be safely carried out by the customer or a local repair center, LOCO Scooters will ship the required parts and provide detailed instructions to assist you. This option is designed to save time and minimize inconvenience.
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Cross-Border Repairs: If a repair must be undertaken at our service center, LOCO Scooters will arrange and manage the transportation of the product to and from our facility. We will ensure that customers are not liable for customs duties or additional fees related to cross-border shipments.
Important Information:
- Before purchasing, please ensure you are confident performing minor adjustments (e.g., brake tightening or tyre inflation) or have access to a local repair center for routine maintenance.
- Warranty coverage does not include consumables, wear-and-tear items, or damage caused by misuse, accidents, or water ingress (unless a water damage warranty was purchased).
- Full details of warranty terms and exclusions are available in our warranty policy.
RETURN GUIDELINES
To initiate a return, contact LOCO Scooters warranty support at customercare@locoscooters.co.uk to obtain a return order number. Items must meet the following conditions for return eligibility:
- Products must be purchased directly from LOCO Scooters.
- Products must retain their original, undamaged serial numbers.
- Physical damage, tampering, or customization voids return eligibility.
FREE COLLECTION AND RETURN PERIOD
For 14 days after delivery, LOCO Scooters offers free collection and return for repairs. This is a goodwill gesture and not a warranty entitlement. After 14 days, collection and return services are available for €30. Customers must retain original packaging to use this service.
Note: This free service is not available for UK customers due to cross-border customs challenges.
LIMITATIONS AND EXCLUSIONS
Batteries are warranted for one year or 10,000 km, whichever comes first. The warranty does not cover consumable or wear-and-tear items, including:
- Tyres, inner tubes, brake pads, grips, paint, and rubber components.
- Physical damage or accidental misuse.
- Water ingress or crash damage.
Warranty coverage will be void if the product shows signs of misuse, unauthorized alterations, or improper maintenance.
WATER DAMAGE
Most electric scooters and e-bikes are not waterproof. LOCO Scooters offers an optional water damage warranty at the time of purchase (£59/year or £85/2 years). Without this warranty, water ingress voids the product warranty. The water damage warranty covers repairs only; replacement is not included.
FIRMWARE AND MAINTENANCE
- Non-standard firmware voids the warranty and poses safety risks.
- Routine maintenance, such as tightening bolts and adjusting brakes, is the customer’s responsibility.
REPAIRS AND SERVICING
Repairs under warranty must be conducted by LOCO Scooters or authorized partners. Unauthorized repairs void the warranty. Repairs for water-damaged products are excluded from any warranty guarantee.
SERVICE & REPAIR WARRANTY
Following any repair, LOCO Scooters provides:
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30-Day Full Warranty: Covers parts and labour.
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Up to 11 Months: Covers parts only; labour charges apply.
This warranty excludes consumables and damage caused by misuse or water ingress. Water damage repairs are performed on a "best-effort" basis and do not carry any guarantee.
